Information on complaint handling can be found on this page.

Please see this information regarding our claim management.

Since the end of the insurance monopoly in Hungary (1986), several insurance companies have been established in the country. The role of state-owned insurance companies was taken over by the newly formed public limited companies and insurance associations. At the same time, there was a radical change in the legal field of insurance, which required companies to concentrate their interests in a professional association.

On November 14. 1990. eight insurance companies founded the Association of Hungarian Insurance Companies (MABISZ).

Until now, the Hungarian insurance companies, insurance associations and the majority of hungarian branches of EU member states’ insurers joined MABISZ.

MABISZ’s activities are divided into two main areas: the professional advocacy activities of the association and the tasks related to third-party insurance.

Advocacy

In the framework of the association’s advocacy activity, the aim of our association is to represent the Hungarian insurance profession and to protect its interests. In addition, our association considers among its tasks the coordination and management of activities within our members’ common interest (eg prevention of damage, education, protection against insurance fraud). The MABISZ’s divisions provide a forum where experts working in common areas can exchange their knowledge. In order to support the research and the work on damage prevention, we are working on a single damage statistics system and several common damage databases.

Being part of the European Union, the Hungarian insurance market is in close contact with EU bodies and other Member States. In order to maintain these relationships, MABISZ is a member of Insurance Europe, a European umbrella organization for insurance associations and keeps in touch with a number of other international organizations.

In the context of MABISZ’s social commitment, it places great emphasis on consumer protection, professional information on insurance and the education of the general public. In this spirit, our website also contains a number of information materials. MABISZ publishes several publications annually to the general public and its members, including the MABISZ Yearbook, as well as a press review (Insurance Review) and a professional journal (Insurance and Risk). The report of MABISZ can be seen here.

Tasks concerning third-party insurances

The MABISZ’s Separated Organization Unit (ESZE) has a statutory mandate for dealing with tasks concerning third-party insurances. Among other things, it handles the Compensation Account which provides compensation to victims who were harmed by vehicles lacking third-party insurance, or in other cases, when the one causing damage is unknown. Also MABISZ ESZE manages the Compensation Fund which role is to compensate people, who had their third-party insurance at insurers becoming insolvent. MABISZ ESZE also operates the Information Center for international claims settlement and the Hungarian Green Card Office. An also known activity is the operation of Central Damage History Registry for registering damages and Bonus-Malus degrees.

The Hungarian Dependent and Independent Insurance Brokers’ Reference System is a recurring letter system for maintaining the operation of high-quality insurance brokers and for helping their survival on the market.

The system operates with the voluntary participation of insurance companies and independent insurance brokers.

We investigate the incoming complaints with utmost caution in order to make sure that our Clients are satisfied with our service.

The complaint management process of AHIC assures that all incoming complaints are investigated objectively, with utmost caution and in the shortest deadline possible, and that reasonable complaints are redressed immediately. We operate a seperate complaint administration section where professionally established complaint management takes place.

Our answer to the complaint letter in all cases is signed by at least one of our senior representatives. In case the situation is more complex than the average and the investigation requires longer time or the resolution of other organisations, we inform the client in writing while also asking for their patience until receiving our answer. Law provides 30 days to investigate the received complaints substantively, however our Association aspires to respond as soon as possible.

Our Association operates numerous channels to receive observations and motions in order to make contacting us as easy as possible to our Clients. Submitting complaints is possible both in writing (via e-mail, letter or fax) or orally (over telephone or in person). Complaint management is facilitated by the form which can be found and downloaded from our website.